Lets not forget the T&Cs
Once the Research Service commission, House History or Family Folio commission has been agreed, by email and agreed payment received we will request the necessary information from the client.
Cancellations
We accept cancellations if a cancellation request is made within two days of purchase
Exchanges
We don’t accept returns or exchanges. But please contact us if you have any problems with your order.
Research Terms
The cost of the Research Service commission, House History or Family Folio commission includes time for the research, analysis and reporting of information by Discovering Heritage on behalf of the client. In some cases it may be necessary for Discovering Heritage to order birth, marriage or death certificates in order to progress with the client’s research. The cost of certificates is not covered in the Research Service commission, House History or Family Folio commission or in the Research Service hourly rate. If it is necessary to order any certificates, clients will be informed in advance and can decide how to proceed.
Discovering Heritage is committed to providing the best possible report for its clients. Every effort will be made to research each Research Service commission, House History or Family Folio commission to the fullest extent reasonably possible, utilising all resources reasonably available to us. However, clients should note that a positive result cannot be guaranteed. Sometimes a genealogical record or other particular record simply has not survived the passage of time, and it is therefore not possible to trace an individual or family line as far back as expected, or provide a House History with no gaps.
Discovering Heritage will request payment from the client to cover the additional costs incurred by certificate orders in the final invoice. Please see the FAQs for examples of when certificate ordering may be necessary.
All completion times displayed are subject to change due to nature of access to records we have available. Should records not be available delays may occur. This is to ensure we can provide you with the best possible information and do not compromise on quality for speed.
Discovering Heritage will report the findings of all the completed research. If any research avenues are unsuccessful an explanation will be provided.
All information is correct at the time of publishing based on our access to official records.
Discovering Heritage will make every effort to complete by the estimated times stated, however in complicated cases it may take longer due to extra checks.
Payment Terms
Once the project has been agreed with the client, Discovering Heritage will request payment. Research will not begin until this payment has been received. Once research is completed Discovering Heritage will invoice for the remaining costs. Full payment must be received before the final folio is dispatched. Payment can be made via bank transfer or through our website, payment plans are available on certain products.
Gift Certificates
If the client purchases a Gift Certificate, Discovering Heritage will ask the client for the recipient’s name in order to create an (optional) personalised digital Gift Certificate (PDF format). The client is responsible for sending the digital Gift Certificate to the recipient. To use the Gift Certificate, the recipient will need to contact Discovering Heritage via the email address provided on the Gift Certificate. At the point at which Discovering Heritage receives contact from the recipient, Discovering Heritage will treat them as the client and communicate with them solely.
Gift Certificates must be redeemed within 6 months of purchase. It is the responsibility of the client to ensure any information provided to assist the research is correct.
Use of research in future social media and website posts
Representations of property illustrations and examples of historical research and results remain the property of Discovering Heritage and may be used in our future social media and website posts and pages unless a request is made specifically not to do so. In this case the PDF’s may be made available to our clients for an appropriate fee. Copyright for the folios and packs remains with Discovering Heritage.
Data Use and Privacy
We deeply respect your privacy and the data you share with us. Our policy complies with the General Data Protection Regulation (GDPR) and Fiona Malkin registered with the Information Commissioner’s Office as a Data Controller.
House history clients
When we research your house, the service data we collect may include your name, email address, telephone number, property address and further property details including, but not limited to, the design and building history. This data is held within Gmail and my private files.
We need to know this basic personal data in order to complete your house history and contact you regarding your house history. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. You will not be added to any other marketing lists, unless you have opted-in yourself.
Email subscribers
When you subscribe to Discovering Heritage emails, we collect your name and email address. This data is held in Mail Chimp. When you share your data, you can specify whether you would like to receive digital marketing communications. If you want to edit your details at any point, you can access the privacy controls for our digital communications via any emails from Discovering Heritage’, selecting the ‘Update Your Details’ or ‘Unsubscribe’ links at the bottom, or you can email us at: research@discoveringheritage.com to update your preferences.
If you sign up to be kept informed of early bird availability and information regarding our services, we collect your name and email address. This data is held in Mail Chimp.
We use this information to send email newsletters and communications about our products and services. Your information will be kept until you notify us otherwise; you have the right to be anonymous so contact us: research@discoveringheritage.com if you would like your data to be destroyed.
Website users
We may collect your IP address and information regarding your location and pages accessed. This data is collected and stored in, Word Press, Square Online and Google Analytics. This provides analysis of general website traffic flows, activity and performance. This meta-data is collected and stored in WordPress, Square Online and Google Analytics and cannot be used to identify you as an individual.
Your information will be kept until you notify us otherwise; you have the right to remain anonymous so contact us: research@discoveringheritage.com if you would like your data to be destroyed.
Third party access
Under no circumstances is your data ever sold or rented to a third party.
We may share your data in the following circumstances:
to service providers and affiliates (e.g. PayPal, postal services) who assist in the delivery of our services.
to third parties if we believe that disclosure is advisable or necessary to comply with the law, to enforce or apply my terms and conditions, or to protect the rights, property or safety of ourselves or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Access to your data
You have the right to request a copy of the information we hold about you. You also have the right to remain anonymous, so you can request the data we hold, to be deleted. If you would like a copy of the personal information we hold, or for your data to be deleted, please contact us: research@discoveringheritage.com
Responding to your data requests
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us: research@discoveringheritage.com and we will investigate all legitimate requests.
If you are not satisfied with our response or believe we are processing your personal data in any way that contravenes the regulations, you can complain to the Information Commissioner’s Office (ICO).